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Returns & exchanges:
Sofa bed return or exchange can be made within 3 days from the delivery of the Product. Returned or Exchanged sofas are subject to a 20% restocking fee. All returns or exchanges including our “Free Delivery offer” fees will be deducted from your refund. Once the returned item has been received, verified and also confirmed to be free of damage, modification or wear, the refund will be processed. To receive a refund all returned products must be in original condition not used and not installed and all original packaging material must be included.
Please be patient during this period as it may be a lengthy process, due to transportation management and circumstances that are out of the reach of both parties.
Non-Returnable & Exchanges Items:
- Clearance items, sales items, etc.
- Any item that has been modified or used in any way, or that has been assembled or installed.
- Any item that is not in resaleable condition.
- Any personal use products, such as mattresses and pillows.
- Any item that has been altered, painted or fixed.
- Any item that is not in the original box with sufficient packaging materials.
Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a full refund and return shipping will be deducted from the refunded amount.
If you would like to cancel an order that is not shipped, you can do it within 36 hours without cancellation fees. After 36 hours we don’t accept order cancellations. At the time an order is placed the customer receives a notification via e-mail describing all necessary order details. It is the customer’s responsibility to verify that the information in e-mail receipt is correct. If the customer does not notify us of any change within 36 hours we proceed with the order. Any cancellation of the order after this point must be submitted in writing through email. The customer may be responsible for any shipping and handling fees that may apply. Items cancelled after 36 hours will be subject to restocking fee of 10%.